Refund policy

Returns

We offer a 14-day return policy, which means you have 14 days after receiving your order to request a return.

To be eligible for a return, your item must be in new and unused condition, with its original packaging and tags attached.

Because we understand that you need to check the fit, you may briefly try on your Solostar cap once to check the fit. However, the item must not be worn beyond a brief fit check, washed, damaged, or show other signs of use.

To start a return, please submit a return request through your Customer Accounts page.

Once your return request has been approved, you will receive instructions on how and where to send your return.

For change-of-mind or fit-related returns, the customer is responsible for the cost of return shipping.

Items sent back without first submitting a return request may not be accepted.

Exchanges

Need a different size or color? Exchanges are completely free.

We'll cover the shipping costs for your exchange.

To request an exchange, submit an exchange request through your Customer Accounts page and follow the instructions provided.

Damaged or Incorrect Items

Please inspect your order when you receive it.

If your item arrives damaged or defective, or if you receive the wrong item, please contact us at solostarcap@gmail.com as soon as possible.

We'll work with you to make it right with a free replacement or refund.

Lost Packages

If your package is confirmed to be lost in transit, please contact us at solostarcap@gmail.com.

We'll work with you to resolve the issue. You can choose between a replacement or a refund.

Non-Returnable Items

Items that have been worn beyond a brief fit check, washed, damaged, or otherwise used are not eligible for a standard change-of-mind or fit-related return.

Sale or promotional items may be final sale where clearly stated at the time of purchase.

Refunds

Once we receive and inspect your return, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please allow up to 10 business days for your refund to be processed. Your bank or credit card provider may require additional time to post the refund to your account.

If you have any questions about your return or exchange, please contact us at solostarcap@gmail.com.